Services

Create seamless experiences across your digital touchpoints

Inform your service design, marketing, and internal documentation with research.

Get customized solutions that work as either individual research projects or an experience strategy.


Learn the James Lux Digital modular approach

My 4-step process uncovers your research roadmap

After a decade working for organizations with various resources and personalized customer service models, I've developed a research approach specifically for high-touch businesses like yours.

Your research roadmap:

  • outlines the activities that address immediate experience issues and strategy over time.
  • ensures every research project you commission derives insights applicable to tactical and strategic needs––saving you, stakeholders, and clients time.
  • enables you to adapt research plans to your context without losing disciplinary rigor.

4-step Process

    1.

  • Intake
  • During our first meeting, we dive into your business need and goals, product or service, and knowledge of your clients.

    2.

  • Analysis
  • I evaluate and analyze your answers along with any requested materials to generate strategic research questions.

    3.

  • Scoping
  • Using these questions, I rigorously scope out, outline, and prioritize potential research activities.

    4.

  • Refine
  • At our next meeting, we decide which activities on the roadmap to complete during your research engagement.


Schedule a FREE 30 minute consultation to discuss how we can work together

Peek into the James Lux Digital toolbox

My toolbox encompasses design thinking, service design, and facilitation

I am an expert in qualitative data analysis and methods including:
  • usability testing
  • concept testing
  • heuristic evaluation
  • contextual inquiry
  • task analysis
  • structured and semi-structured interviewing
  • navigation testing
  • card sorting
  • A/B Testing
  • desk research

User Research

Discover client experience issues and fixes

Understand client needs, explore design ideas, and evaluate product performance.

I use a variety of user and general research methodologies to analyze system actors and de-risk product or service changes. Take a peek into my toolbox here.

I create then execute on a research plan that produces actionable insights with instructive documentation.

You receive findings and recommendations in a document tailored for you and your audience––developers for example––to easily and quickly understand and put into action.

I can also join internal UX teams to help implement their existing research plans.

Standard deliverables:
  • research roadmap
  • report*
  • 1-hour results presentation

* format depends on your needs and goals. Short list of examples:

  • 1-3 page report
  • user journey map
  • user personas
  • service blueprint

Evaluations

I offer separate evaluation services if you want to discover client experience issues but are unable to launch a full research engagement.

UX Audits

I interact with your product or service as a client would and grade the experience using an appropriate UX rubric.

Depending on your product, service, or business need, I may speak with stakeholders or observe a client.

    Deliverables:
  • 1-3 page report
  • itemized list of client experience and UX issues
  • 1 hour results presentation

Content Audits

I focus only on the content that your clients encounter.

I identify opportunities to better organize and communicate using an appropriate information architecture rubric.

    Deliverables:
  • 1-3 page report
  • information architecture diagram
  • itemized list of content and IA issues
  • 1 hour results presentation

Talk to me about your user research project

Competitive Research

Gain competitive advantage by understanding your competitors and market opportunity

Assess key features of your product or service against direct and indirect competitors.

I identify differentiators and compare value propositions to benchmark relevant components.

Standard deliverables:
  • research roadmap
  • 1-3 page brief
  • competitive analysis matrix
  • 1-hour results presentation

Schedule a FREE consultation to discuss the research solution that best fits your needs

Technical Writing

Create explanatory and other written resources for your product or service

Get clear and accurate UX diagrams and documentation.

I combine user and competitive research methods to interpret complex systems and concepts into easily digestible information.

Example deliverables:
  • process documentation
  • case studies
  • user journey maps
  • user personas
  • empathy maps
  • whitepapers
  • participatory workshop materials

Talk to me about your technical writing needs

Additional Services

UX consultations

Receive an expert's guidance on your internal UX team processes.

Get advice on establishing or refining:
  • research plans
  • UX research operations (reOps)
  • research repositories
Pricing:
Your initial consultation is free.
  • $65 for 30 minutes
  • $120 for 60 minutes

Schedule your free consultation

Tell me about your research needs

Ready to refine your client experience? Have questions about JLD services? Get in touch by filling out the form below.